Warranty

Quality and Reliability.

Manufactured by experts in their field, the Onsen hot water units are supported by a 10 year warranty on the heat exchanger and 3 year labour warranty.

See warranty statement for full terms and conditions.

PRODUCT REGISTRATION / WARRANTY CLAIM

     
    Please upload the below to support your claim, max upload size 1000mb (per file).

    - Original purchase receipt or occupancy certificate

    - Installation receipt

    - Images or videos which can assist with diagnosing the issue



     
    Click here to Read our Warranty Claim Information

    I have read the Warranty Claim Information carefully and checked that the information provided is accurate. I understand that any errors or omitted information may cause a delay in processing the warranty claim. I understand that I will be liable for the full cost of the service if the fault is not a manufacturing fault.

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    PRODUCTS

    WIND DOWN AND RELAX

    with an endless supply of hot water

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    WARRANTY

    Have piece of mind when you buy with Onsen

    Manufactured by experts in their field, the Onsen hot water units are supported by a 10 year warranty on the heat exchanger and 3 year labour warranty.

    Learn More

    WARRANTY

    Have piece of mind when you buy with Onsen

    Manufactured by experts in their field, the Onsen hot water units are supported by a 10 year warranty on the heat exchanger and 3 year labour warranty.

    Learn More

    Have an Onsen experience

    You can wind down and relax with an endless supply of hot water. With Onsens’ 6 star energy rating you can rest assured that your hot water is being delivered to you efficiently and cost effectively.

    6

    star rating

    10

    year warranty

    3

    year labour warranty

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    Dedicated customer service team and commitment to the Australian market since 1995.

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